(Effective from Jun 2015.)

Generally within the next business day, all orders placed online or through phone call or e-mail would be carefully packed with solid cushioning, ready for shipment. To ensure the highest service standard, we only employ the most reputable couriers available such as DHL, FedEx or the Royal Mail (International EMS) for your delivery. Depending on your geographical location and your country’s custom situation, usual time span for delivery to any country in Asia should be between 3 to 7 business days from the time of ordering. If you still don’t receive your product after 10 business days, fell free to contact us.

When shipping global:
We charge a $30 shipping fee for any order of under $500 value. There is no additional shipping charge any order above $500 in value. Shipping charge will be waived for your first time purchase with a minimum spend of $500.

Product Type Packaging Remarks
Normal Regular cardboard mail box cushioned with extra layers of foam to ensure maximum level of protection during international transportation.
Temperature-sensitive Specialized temperature-control technology sealed in a cardboard mail box to provide the maximum level of insulation during international transportation. Through multiple testings, we are confident that this level of insulation can maintain internal temperature up to 15 days without affecting the quality of products sealed inside.

If you have any question or concern, you can contact us via . We strive to answer your questions and requests as quickly as possible.

Our Experience team of customer services is available to help you 24/7 on all your worries. By direct line or emails, we take limited time to respond to your inquiries.

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